---
title: Donation Station Lite | Help Centre homepage
description: Set up and Troubleshooting guides for the Donation Station Lite
---

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1. [Help Centre homepage](https://help.gwd.team/)
2. [Donation Station Lite](https://help.gwd.team/donation-station-lite)

# Donation Station Lite

 Set up and Troubleshooting guides for the Donation Station Lite

## Donation Station Lite Set Up

- [Unboxing My Donation Station Lite](https://help.gwd.team/unboxing-my-donation-station-lite)
- [How do remove the card reader from my Express enclosure?](https://help.gwd.team/express-fitting-removing-device-enclosure)
- [How do I turn my Donation Station Lite on and off?](https://help.gwd.team/lite-switching-the-device-on-and-off)
- [How do I secure my Donation Station Lite?](https://help.gwd.team/express-how-to-use-the-security-lock)

## Lite Connectivity

- [What are the Network Requirements of my Donation Station Lite?](https://help.gwd.team/network-requirements-donation-station-lite)
- [How do I check the if my Donation Station Lite is connected to the internet?](https://help.gwd.team/check-donation-station-lite-connection)
- [How do I enter specific characters when entering my network password?](https://help.gwd.team/entering-my-network-password)

## Lite Power

- [What is the battery life of my Donation Station Lite?](https://help.gwd.team/donation-station-lite-battery-life)
- [How do I use my Donation Station Lite Power Pack?](https://help.gwd.team/donation-station-lite-power-pack)

## Using the Donation Station Lite

- [How do I use my Donation Station Lite Online and Offline?](https://help.gwd.team/lite-connecting-to-the-internet)
- [How do I take donations on my Donation Station Lite?](https://help.gwd.team/pocket-how-to-make-an-offline-transaction)
- [How do I take donations and exit Express mode?](https://help.gwd.team/enter-exit-express-mode)
- [How do I upload my Donation Station Lite Donations?](https://help.gwd.team/lite-upload-donations)
- [How to see how many offline transactions are pending on my Donation Station Lite](https://help.gwd.team/lite-offline-transactions-pending)
- [How to perform a refund on my Donation Station Lite?](https://help.gwd.team/lite-how-to-perform-a-refund)

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## Troubleshooting the Donation Station Lite

- [My Donation Station Terminal displays "Tamper Detected"](https://help.gwd.team/my-donation-station-terminal-displays-tamper-detected)
- [Why can I not see my Donation Station Lite donations in my GWD Customer Portal?](https://help.gwd.team/donation-station-lite-customer-portal)
- [Why do my donations keep declining on my Donation Station Lite?](https://help.gwd.team/donations-declining-donation-station-lite)
- [Why can I not use Express mode on my Donation Station Lite?](https://help.gwd.team/why-can-i-not-use-express-mode)
- [How do I find my Donation Station Lite serial number?](https://help.gwd.team/lite-device-serial-number)

- [Donation Station Pro](https://help.gwd.team/donation-station-pro#main-content)

    - [Pro Device Set Up](https://help.gwd.team/donation-station-pro#pro-device-set-up)
    - [Pro Device Connectivity](https://help.gwd.team/donation-station-pro#pro-device-connectivity)
    - [Pro Device Power](https://help.gwd.team/donation-station-pro#pro-device-power)
    - [Pro Taking Donations](https://help.gwd.team/donation-station-pro#pro-taking-donations)
    - [Pro Device Features](https://help.gwd.team/donation-station-pro#pro-device-features)
    - [Troubleshooting Your Donation Station Pro](https://help.gwd.team/donation-station-pro#troubleshooting-your-donation-station-pro)
    - [Product Updates](https://help.gwd.team/donation-station-pro#product-updates)
- [Donation Station Lite II](https://help.gwd.team/donation-station-lite-ii#main-content)

    - [Donation Station Lite II First Time Setup](https://help.gwd.team/donation-station-lite-ii#donation-station-lite-ii-first-time-setup)
    - [Donation Station Lite II Setup](https://help.gwd.team/donation-station-lite-ii#donation-station-lite-ii-setup)
    - [Using the Donation Station Lite II](https://help.gwd.team/donation-station-lite-ii#using-the-donation-station-lite-ii)
    - [Donation Station Lite II Connectivity](https://help.gwd.team/donation-station-lite-ii#donation-station-lite-ii-connectivity)
    - [Donation Station Lite II Power](https://help.gwd.team/donation-station-lite-ii#donation-station-lite-ii-power)
    - [Troubleshooting the Donation Station Lite II](https://help.gwd.team/donation-station-lite-ii#troubleshooting-the-donation-station-lite-ii)
- [Donation Station Outdoor](https://help.gwd.team/donation-station-outdoor#main-content)

    - [Donation Station Outdoor First Time Setup](https://help.gwd.team/donation-station-outdoor#donation-station-outdoor-first-time-setup)
    - [Donation Station Outdoor Setup](https://help.gwd.team/donation-station-outdoor#donation-station-outdoor-setup)
    - [Using the Donation Station Outdoor](https://help.gwd.team/donation-station-outdoor#using-the-donation-station-outdoor)
    - [Troubleshooting the Donation Station Outdoor](https://help.gwd.team/donation-station-outdoor#troubleshooting-the-donation-station-outdoor)
- [Donation Station Lite](https://help.gwd.team/donation-station-lite#main-content)

    - [Donation Station Lite Set Up](https://help.gwd.team/donation-station-lite#donation-station-lite-set-up)
    - [Lite Connectivity](https://help.gwd.team/donation-station-lite#lite-connectivity)
    - [Lite Power](https://help.gwd.team/donation-station-lite#lite-power)
    - [Using the Donation Station Lite](https://help.gwd.team/donation-station-lite#using-the-donation-station-lite)
    - [Troubleshooting the Donation Station Lite](https://help.gwd.team/donation-station-lite#troubleshooting-the-donation-station-lite)
- [GWD Portal](https://help.gwd.team/gwd-portal#main-content)

    - [Using the GWD Customer Portal](https://help.gwd.team/gwd-portal#using-the-gwd-customer-portal)
    - [Viewing Donations on Portal](https://help.gwd.team/gwd-portal#viewing-donations-on-portal)
    - [Portal: Updating a Donation Station](https://help.gwd.team/gwd-portal#portal-updating-a-donation-station)
    - [Troubleshooting the GWD Customer Portal](https://help.gwd.team/gwd-portal#troubleshooting-the-gwd-customer-portal)
- [Optimise your Fundraising](https://help.gwd.team/optimise-your-fundraising#main-content)

    - [Improving ROI](https://help.gwd.team/optimise-your-fundraising#improving-roi)
    - [Designing your Donation Station](https://help.gwd.team/optimise-your-fundraising#designing-your-donation-station)
    - [Looking after my Donation Station](https://help.gwd.team/optimise-your-fundraising#looking-after-my-donation-station)
    - [Automatic Gift Aid Reclaim](https://help.gwd.team/optimise-your-fundraising#automatic-gift-aid-reclaim)
    - [Gift Aid](https://help.gwd.team/optimise-your-fundraising#gift-aid)
- [FAQs](https://help.gwd.team/faqs)
- [Documentation](https://help.gwd.team/documentation#main-content)

    - [Donation Station Android App Release Log](https://help.gwd.team/documentation#donation-station-android-app-release-log)

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