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title: FAQs | Help Centre homepage
description: Frequently asked questions
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1. [Help Centre homepage](https://help.gwd.team/)
2. [FAQs](https://help.gwd.team/faqs)

# FAQs

 Frequently asked questions

- [Staying Compliant with the Fundraising Code (November 2025 Update)](https://help.gwd.team/staying-compliant-with-the-fundraising-code-november-2025-update)
- [How do I exit and restart the Donation Station App?](https://help.gwd.team/how-do-i-exit-the-donation-station-app)
- [How to Reconcile Settlements to Your Bank Account](https://help.gwd.team/how-to-reconcile-settlements-to-your-bank-account)
- [How do I contact Support?](https://help.gwd.team/how-do-i-contact-support)
- [When will my donations be settled?](https://help.gwd.team/when-will-my-donations-be-settled)

- [Donation Station Pro](https://help.gwd.team/donation-station-pro#main-content)

    - [Pro Device Set Up](https://help.gwd.team/donation-station-pro#pro-device-set-up)
    - [Pro Device Connectivity](https://help.gwd.team/donation-station-pro#pro-device-connectivity)
    - [Pro Device Power](https://help.gwd.team/donation-station-pro#pro-device-power)
    - [Pro Taking Donations](https://help.gwd.team/donation-station-pro#pro-taking-donations)
    - [Pro Device Features](https://help.gwd.team/donation-station-pro#pro-device-features)
    - [Troubleshooting Your Donation Station Pro](https://help.gwd.team/donation-station-pro#troubleshooting-your-donation-station-pro)
    - [Product Updates](https://help.gwd.team/donation-station-pro#product-updates)
- [Donation Station Lite II](https://help.gwd.team/donation-station-lite-ii#main-content)

    - [Donation Station Lite II First Time Setup](https://help.gwd.team/donation-station-lite-ii#donation-station-lite-ii-first-time-setup)
    - [Donation Station Lite II Setup](https://help.gwd.team/donation-station-lite-ii#donation-station-lite-ii-setup)
    - [Using the Donation Station Lite II](https://help.gwd.team/donation-station-lite-ii#using-the-donation-station-lite-ii)
    - [Donation Station Lite II Connectivity](https://help.gwd.team/donation-station-lite-ii#donation-station-lite-ii-connectivity)
    - [Donation Station Lite II Power](https://help.gwd.team/donation-station-lite-ii#donation-station-lite-ii-power)
    - [Troubleshooting the Donation Station Lite II](https://help.gwd.team/donation-station-lite-ii#troubleshooting-the-donation-station-lite-ii)
- [Donation Station Outdoor](https://help.gwd.team/donation-station-outdoor#main-content)

    - [Donation Station Outdoor First Time Setup](https://help.gwd.team/donation-station-outdoor#donation-station-outdoor-first-time-setup)
    - [Donation Station Outdoor Setup](https://help.gwd.team/donation-station-outdoor#donation-station-outdoor-setup)
    - [Using the Donation Station Outdoor](https://help.gwd.team/donation-station-outdoor#using-the-donation-station-outdoor)
    - [Troubleshooting the Donation Station Outdoor](https://help.gwd.team/donation-station-outdoor#troubleshooting-the-donation-station-outdoor)
- [Donation Station Lite](https://help.gwd.team/donation-station-lite#main-content)

    - [Donation Station Lite Set Up](https://help.gwd.team/donation-station-lite#donation-station-lite-set-up)
    - [Lite Connectivity](https://help.gwd.team/donation-station-lite#lite-connectivity)
    - [Lite Power](https://help.gwd.team/donation-station-lite#lite-power)
    - [Using the Donation Station Lite](https://help.gwd.team/donation-station-lite#using-the-donation-station-lite)
    - [Troubleshooting the Donation Station Lite](https://help.gwd.team/donation-station-lite#troubleshooting-the-donation-station-lite)
- [GWD Portal](https://help.gwd.team/gwd-portal#main-content)

    - [Using the GWD Customer Portal](https://help.gwd.team/gwd-portal#using-the-gwd-customer-portal)
    - [Viewing Donations on Portal](https://help.gwd.team/gwd-portal#viewing-donations-on-portal)
    - [Portal: Updating a Donation Station](https://help.gwd.team/gwd-portal#portal-updating-a-donation-station)
    - [Troubleshooting the GWD Customer Portal](https://help.gwd.team/gwd-portal#troubleshooting-the-gwd-customer-portal)
- [Optimise your Fundraising](https://help.gwd.team/optimise-your-fundraising#main-content)

    - [Improving ROI](https://help.gwd.team/optimise-your-fundraising#improving-roi)
    - [Designing your Donation Station](https://help.gwd.team/optimise-your-fundraising#designing-your-donation-station)
    - [Looking after my Donation Station](https://help.gwd.team/optimise-your-fundraising#looking-after-my-donation-station)
    - [Automatic Gift Aid Reclaim](https://help.gwd.team/optimise-your-fundraising#automatic-gift-aid-reclaim)
    - [Gift Aid](https://help.gwd.team/optimise-your-fundraising#gift-aid)
- [FAQs](https://help.gwd.team/faqs)
- [Documentation](https://help.gwd.team/documentation#main-content)

    - [Donation Station Android App Release Log](https://help.gwd.team/documentation#donation-station-android-app-release-log)

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