---
title: How do I change my Donation Station's Donor Journey on the GWD Customer Portal?
description: This article shows you how you can change certain features on your Donation Station Pro from the GWD Customer Portal.
---

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1. [Help Centre homepage](https://help.gwd.team/?hsLang=en)
2. [GWD Portal](https://help.gwd.team/gwd-portal?hsLang=en)
3. [Portal: Updating a Donation Station](https://help.gwd.team/gwd-portal?hsLang=en#portal-updating-a-donation-station)

# How do I change my Donation Station's Donor Journey on the GWD Customer Portal?

## This article shows you how you can change certain features on your Donation Station Pro from the GWD Customer Portal.

#### Skip to

| ⤵️ [Updating your Donation Station](https://help.gwd.team/how-do-i-change-my-donation-stations-donor-journey-on-the-gwd-customer-portal#update) |
| --- |
| ⤵️ [Manage your Donation Station Donor Journey](https://help.gwd.team/how-do-i-change-my-donation-stations-donor-journey-on-the-gwd-customer-portal#manage) |
| ⤵️ [Change the Amount Buttons and Enable/Disable Gift Aid](https://help.gwd.team/how-do-i-change-my-donation-stations-donor-journey-on-the-gwd-customer-portal#amounts) |
| ⤵️ [Add and Remove Causes](https://help.gwd.team/how-do-i-change-my-donation-stations-donor-journey-on-the-gwd-customer-portal#causes) |

#### 🔶 Updating your Donation Station

There are several features that you can update yourself on the Donation Station

🔸Change the pre-configured donation amounts.

🔸Enable and disable gift aid.

🔸Add, remove or modify Causes.

#### 🔶 Manage you Donation Station Donor Journey

To update your Donor Journey, use the instructions below

🔸Log in to the portal.

🔸Select “Manage Devices” from the navigation menu.

🔸Choose the Organisation of the Donation Station you want to manage

🔸This will display all Donation Stations linked to your organisation.

![GWD-portal-manage-device-01a](https://help.gwd.team/hs-fs/hubfs/DON%20Help%20Centre/Portal%20Images/GWD-portal-manage-device-01a.png?width=670&height=464&name=GWD-portal-manage-device-01a.png)

🔸Find the Donation Station you would like to update using the Kiosk ID or the Kiosk Name and click "View Details". Click here to learn how to find this information:

[About This Device](https://help.gwd.team/how-do-i-check-my-software-version?hsLang=en)

![GWD-portal-manage-device-02](https://help.gwd.team/hs-fs/hubfs/DON%20Help%20Centre/Portal%20Images/GWD-portal-manage-device-02.png?width=670&height=426&name=GWD-portal-manage-device-02.png)

🔸Select “Edit configuration”.

#### 🔶 Change the Amount Buttons and Enable/Disable Gift Aid

🔸When asked to enable Causes Click No

**![GWD-portal-manage-device-03](https://help.gwd.team/hs-fs/hubfs/DON%20Help%20Centre/Portal%20Images/GWD-portal-manage-device-03.png?width=670&height=427&name=GWD-portal-manage-device-03.png)**

🔸Enter your donation amounts for that Cause. You can have up to four amounts or three amounts and the "other" button. Leaving an amount option blank will remove the button from the Donor Journey.

| ![GWD-portal-manage-device-05-three-amounts](https://help.gwd.team/hs-fs/hubfs/DON%20Help%20Centre/Portal%20Images/GWD-portal-manage-device-05-three-amounts.png?width=670&height=427&name=GWD-portal-manage-device-05-three-amounts.png) | ![GWD-portal-manage-device-06-four-amounts](https://help.gwd.team/hs-fs/hubfs/DON%20Help%20Centre/Portal%20Images/GWD-portal-manage-device-06-four-amounts.png?width=670&height=428&name=GWD-portal-manage-device-06-four-amounts.png) |
| --- | --- |

🔸Choose to enable or disable gift-aid

![GWD-portal-manage-device-07-giftaid](https://help.gwd.team/hs-fs/hubfs/DON%20Help%20Centre/Portal%20Images/GWD-portal-manage-device-07-giftaid.png?width=670&height=426&name=GWD-portal-manage-device-07-giftaid.png)

🔸Restart the Donation Station for Changes to apply

![GWD-portal-manage-device-10-complete](https://help.gwd.team/hs-fs/hubfs/DON%20Help%20Centre/Portal%20Images/GWD-portal-manage-device-10-complete.png?width=670&height=428&name=GWD-portal-manage-device-10-complete.png)

#### 🔶 Add and remove Causes

🔸Click Edit Configuration

🔸Click Yes to Add Causes![GWD-portal-manage-device-03](https://help.gwd.team/hs-fs/hubfs/DON%20Help%20Centre/Portal%20Images/GWD-portal-manage-device-03.png?width=670&height=427&name=GWD-portal-manage-device-03.png)

🔸Give your Cause a name, e.g. “Christmas appeal” and select Continue  
![GWD-portal-manage-device-04-causes](https://help.gwd.team/hs-fs/hubfs/DON%20Help%20Centre/Portal%20Images/GWD-portal-manage-device-04-causes.png?width=670&height=428&name=GWD-portal-manage-device-04-causes.png)

🔸Enter your donation amounts for that Cause. You can have up to four amounts or three amounts and the "other" button. Leaving an amount option blank will remove the button from the Donor Journey.

| ![GWD-portal-manage-device-05-three-amounts](https://help.gwd.team/hs-fs/hubfs/DON%20Help%20Centre/Portal%20Images/GWD-portal-manage-device-05-three-amounts.png?width=670&height=427&name=GWD-portal-manage-device-05-three-amounts.png) | ![GWD-portal-manage-device-06-four-amounts](https://help.gwd.team/hs-fs/hubfs/DON%20Help%20Centre/Portal%20Images/GWD-portal-manage-device-06-four-amounts.png?width=670&height=428&name=GWD-portal-manage-device-06-four-amounts.png) |
| --- | --- |

🔸Choose to enable Gift Aid for a Specific Cause. Some causes you may not be able to claim gift aid against

![GWD-portal-manage-device-07-giftaid](https://help.gwd.team/hs-fs/hubfs/DON%20Help%20Centre/Portal%20Images/GWD-portal-manage-device-07-giftaid.png?width=670&height=426&name=GWD-portal-manage-device-07-giftaid.png)

 🔸Choose to add another cause. You can have up to 4 causes. Selecting No on the "Do you want to add more causes" will automatically add the Other cause, which will allow donor to enter free text as their cause. 

Please note, there should be more than one cause for a donor to choose from

![GWD-portal-manage-device-08-add-cause](https://help.gwd.team/hs-fs/hubfs/DON%20Help%20Centre/Portal%20Images/GWD-portal-manage-device-08-add-cause.png?width=670&height=427&name=GWD-portal-manage-device-08-add-cause.png)

🔸Causes have now been activated on the Donation Station

![](https://help.gwd.team/hs-fs/hubfs/image-png-May-01-2025-10-39-53-9003-AM.png?width=670&height=111&name=image-png-May-01-2025-10-39-53-9003-AM.png)

🔸Restart the Donation Station for Changes to apply

![GWD-portal-manage-device-10-complete](https://help.gwd.team/hs-fs/hubfs/DON%20Help%20Centre/Portal%20Images/GWD-portal-manage-device-10-complete.png?width=670&height=428&name=GWD-portal-manage-device-10-complete.png)

 

**Next Step?**

**[Exit and Restart the Donation App](https://help.gwd.team/how-do-i-exit-the-donation-station-app?hsLang=en)** to complete the Donor Journey Update

 

- [Donation Station Pro](https://help.gwd.team/donation-station-pro?hsLang=en#main-content)

    - [Pro Device Set Up](https://help.gwd.team/donation-station-pro?hsLang=en#pro-device-set-up)
    - [Pro Device Connectivity](https://help.gwd.team/donation-station-pro?hsLang=en#pro-device-connectivity)
    - [Pro Device Power](https://help.gwd.team/donation-station-pro?hsLang=en#pro-device-power)
    - [Pro Taking Donations](https://help.gwd.team/donation-station-pro?hsLang=en#pro-taking-donations)
    - [Pro Device Features](https://help.gwd.team/donation-station-pro?hsLang=en#pro-device-features)
    - [Troubleshooting Your Donation Station Pro](https://help.gwd.team/donation-station-pro?hsLang=en#troubleshooting-your-donation-station-pro)
    - [Product Updates](https://help.gwd.team/donation-station-pro?hsLang=en#product-updates)
- [Donation Station Lite II](https://help.gwd.team/donation-station-lite-ii?hsLang=en#main-content)

    - [Donation Station Lite II First Time Setup](https://help.gwd.team/donation-station-lite-ii?hsLang=en#donation-station-lite-ii-first-time-setup)
    - [Donation Station Lite II Setup](https://help.gwd.team/donation-station-lite-ii?hsLang=en#donation-station-lite-ii-setup)
    - [Using the Donation Station Lite II](https://help.gwd.team/donation-station-lite-ii?hsLang=en#using-the-donation-station-lite-ii)
    - [Donation Station Lite II Connectivity](https://help.gwd.team/donation-station-lite-ii?hsLang=en#donation-station-lite-ii-connectivity)
    - [Donation Station Lite II Power](https://help.gwd.team/donation-station-lite-ii?hsLang=en#donation-station-lite-ii-power)
    - [Troubleshooting the Donation Station Lite II](https://help.gwd.team/donation-station-lite-ii?hsLang=en#troubleshooting-the-donation-station-lite-ii)
- [Donation Station Outdoor](https://help.gwd.team/donation-station-outdoor?hsLang=en#main-content)

    - [Donation Station Outdoor First Time Setup](https://help.gwd.team/donation-station-outdoor?hsLang=en#donation-station-outdoor-first-time-setup)
    - [Donation Station Outdoor Setup](https://help.gwd.team/donation-station-outdoor?hsLang=en#donation-station-outdoor-setup)
    - [Using the Donation Station Outdoor](https://help.gwd.team/donation-station-outdoor?hsLang=en#using-the-donation-station-outdoor)
    - [Troubleshooting the Donation Station Outdoor](https://help.gwd.team/donation-station-outdoor?hsLang=en#troubleshooting-the-donation-station-outdoor)
- [Donation Station Lite](https://help.gwd.team/donation-station-lite?hsLang=en#main-content)

    - [Donation Station Lite Set Up](https://help.gwd.team/donation-station-lite?hsLang=en#donation-station-lite-set-up)
    - [Lite Connectivity](https://help.gwd.team/donation-station-lite?hsLang=en#lite-connectivity)
    - [Lite Power](https://help.gwd.team/donation-station-lite?hsLang=en#lite-power)
    - [Using the Donation Station Lite](https://help.gwd.team/donation-station-lite?hsLang=en#using-the-donation-station-lite)
    - [Troubleshooting the Donation Station Lite](https://help.gwd.team/donation-station-lite?hsLang=en#troubleshooting-the-donation-station-lite)
- [GWD Portal](https://help.gwd.team/gwd-portal?hsLang=en#main-content)

    - [Using the GWD Customer Portal](https://help.gwd.team/gwd-portal?hsLang=en#using-the-gwd-customer-portal)
    - [Viewing Donations on Portal](https://help.gwd.team/gwd-portal?hsLang=en#viewing-donations-on-portal)
    - [Portal: Updating a Donation Station](https://help.gwd.team/gwd-portal?hsLang=en#portal-updating-a-donation-station)
    - [Troubleshooting the GWD Customer Portal](https://help.gwd.team/gwd-portal?hsLang=en#troubleshooting-the-gwd-customer-portal)
- [Optimise your Fundraising](https://help.gwd.team/optimise-your-fundraising?hsLang=en#main-content)

    - [Improving ROI](https://help.gwd.team/optimise-your-fundraising?hsLang=en#improving-roi)
    - [Designing your Donation Station](https://help.gwd.team/optimise-your-fundraising?hsLang=en#designing-your-donation-station)
    - [Looking after my Donation Station](https://help.gwd.team/optimise-your-fundraising?hsLang=en#looking-after-my-donation-station)
    - [Automatic Gift Aid Reclaim](https://help.gwd.team/optimise-your-fundraising?hsLang=en#automatic-gift-aid-reclaim)
    - [Gift Aid](https://help.gwd.team/optimise-your-fundraising?hsLang=en#gift-aid)
- [FAQs](https://help.gwd.team/faqs?hsLang=en)
- [Documentation](https://help.gwd.team/documentation?hsLang=en#main-content)

    - [Donation Station Android App Release Log](https://help.gwd.team/documentation?hsLang=en#donation-station-android-app-release-log)

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