--- title: What features are available on my Donation Station Pro Donor Journey? description: This article goes through how you can update and change your Donation Station Pro's Donor Journey --- [Skip to content](https://help.gwd.team/how-do-it-update-my-donation-station-pros-donor-journey#main-content) [![GWD](https://help.gwd.team/hs-fs/hubfs/GWD%20Logos/GWD.png?width=50&height=50&name=GWD.png)](https://gwd.team/) - [Help Centre Home](https://help.gwd.team/) - [Blog](https://gwd.team/blog/) - [Success Stories](https://gwd.team/success-stories/) Open main navigation Close main navigation - [Help Centre Home](https://help.gwd.team/) - [Blog](https://gwd.team/blog/) - [Success Stories](https://gwd.team/success-stories/) - [Create support ticket](https://share.hsforms.com/1q9JOVPPETuOVr-aPoSLQYQ3ch4f) [Create support ticket](https://share.hsforms.com/1q9JOVPPETuOVr-aPoSLQYQ3ch4f) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre homepage](https://help.gwd.team/?hsLang=en) 2. [Donation Station Pro](https://help.gwd.team/donation-station-pro?hsLang=en) 3. [Pro Device Features](https://help.gwd.team/donation-station-pro?hsLang=en#pro-device-features) # What features are available on my Donation Station Pro Donor Journey? ## This article goes through how you can update and change your Donation Station Pro's Donor Journey #### Skip to: | **⤵️[1. Optimise your Donor Journey](https://help.gwd.team/how-do-it-update-my-donation-station-pros-donor-journey#Optimise)** | | --- | | **⤵️[2. Attract Loop](https://help.gwd.team/how-do-it-update-my-donation-station-pros-donor-journey#Attract)** | | **⤵️[3. Causes](https://help.gwd.team/how-do-it-update-my-donation-station-pros-donor-journey#causes)** | | **⤵️[4. Gift Aid](https://help.gwd.team/how-do-it-update-my-donation-station-pros-donor-journey#gift_aid)** | | **⤵️[5. Email Receipt](https://help.gwd.team/how-do-it-update-my-donation-station-pros-donor-journey#email_receipt)** | | **⤵️[6. Conversation Starter](https://help.gwd.team/how-do-it-update-my-donation-station-pros-donor-journey#conversation)** | #### 🔶 1. Optimise your Donor Journey 🔸The Donation Station has many optional features which allows you to customise the Donor Journey to best suit you organisation. 🔸You can find out how to optimise your Donation Station to maximise engagement and donations here: [How design the perfect Donor Journey](https://help.gwd.team/how-to-customise-the-donor-journey-on-your-donation-station-pro?hsLang=en) ℹ️ Some features are not available when the Donation Station Pro is used in offline mode.  #### 🔶 2. Attract Loop 🔸The Attract Loop is a great feature for in-situ donation devices as it draws in passers-by, without reliance on staff or volunteers. A series of changing photos that can draw in potential Donors and encourage them to donate to your cause. 🔸The attract loop can be activated or updated at any time by [contacting support.](https://help.gwd.team/how-do-i-contact-support?hsLang=en) You can learn about how to optimise your Attract Loop here: [How to design a good Attract Loop](https://help.gwd.team/how-to-design-a-good-attract-loop?hsLang=en) ![donation-station-pro-01-Attract Loop](https://help.gwd.team/hs-fs/hubfs/DON%20Help%20Centre/Donor%20Journey%20Images/donation-station-pro-01-Attract%20Loop.jpg?width=670&height=421&name=donation-station-pro-01-Attract%20Loop.jpg) #### 🔶 3. Causes 🔸By activating Causes, you allow your Donors to select the cause to put their donation towards. This can increase engagement by allowing Donors to contribute towards a campaign that resonates. Seeing the impact of donations helps donors feel like they are making a tangible difference 🔸 Causes can be activated at any time through the GWD customer portal and you can learn about that here: [How you update your Donor Journey](https://help.gwd.team/how-do-i-change-my-donation-stations-donor-journey-on-the-gwd-customer-portal?hsLang=en). You can also [contact support](mailto:support@gwd.team) who can update your Causes for you.   🔸 Which causes Donors have given to can be seen in your Donation Report which you can download through the GWD Portal. Learns about that here: [Download Donation Reports](https://help.gwd.team/how-do-i-download-reports?hsLang=en) ![donation-station-pro-02-Causes Screen](https://help.gwd.team/hs-fs/hubfs/DON%20Help%20Centre/Donor%20Journey%20Images/donation-station-pro-02-Causes%20Screen.jpg?width=670&height=421&name=donation-station-pro-02-Causes%20Screen.jpg) #### 🔶 4. Gift Aid 🔸Gift Aid allows you to increase your donations by 25% by capturing some key donor details and submitting them to HMRC. 🔸The Donation Station can collect Gift Aid information for you making the Gift Aid submission much easier. 🔸As standard, the Donation Station will ask your donor if they would like their information to remembered for future donations. This means all future donations made using that donor's card will be gift aided. 🔸You can learn more about Gift Aid here: [How do I collect gift aid on my Donation Station Pro](https://help.gwd.team/how-do-i-collect-gift-aid-on-my-donation-station-pro?hsLang=en) ![donation-station-pro-09-Gift aid declaration](https://help.gwd.team/hs-fs/hubfs/DON%20Help%20Centre/Donor%20Journey%20Images/donation-station-pro-09-Gift%20aid%20declaration.jpg?width=670&height=421&name=donation-station-pro-09-Gift%20aid%20declaration.jpg) ![donation-station-pro-15-Tokenisation](https://help.gwd.team/hs-fs/hubfs/DON%20Help%20Centre/Donor%20Journey%20Images/donation-station-pro-15-Tokenisation.jpg?width=670&height=421&name=donation-station-pro-15-Tokenisation.jpg) #### 🔶 5. Email Receipt 🔸 For some Donors, getting an email receipt is very important. Your Donation Station can send Donors an email if you have this feature activated.  🔸You can learn more about Email Receipts here: [How do I send email receipts on my Donation Station Pro?](https://help.gwd.team/how-do-i-send-email-receipts-from-my-donation-station-pro?hsLang=en) ![donation-station-pro-16-Email Reciept](https://help.gwd.team/hs-fs/hubfs/DON%20Help%20Centre/Donor%20Journey%20Images/donation-station-pro-16-Email%20Reciept.jpg?width=670&height=421&name=donation-station-pro-16-Email%20Reciept.jpg) This feature is only available when the Donation Station is being used in online mode #### 🔶 6. Conversation Starter 🔸 Donation Station is that it can gather the contact information of Donors so that you can continue to engage with them after they have donated. 🔸You can learn more about Conversation Starters here: [How does my Donation Station collect email addresses for marketing?](https://help.gwd.team/how-does-my-donation-station-collect-email-addresses-for-marketing?hsLang=en) ![donation-station-pro-19-keep in touch](https://help.gwd.team/hs-fs/hubfs/DON%20Help%20Centre/Donor%20Journey%20Images/donation-station-pro-19-keep%20in%20touch.jpg?width=670&height=421&name=donation-station-pro-19-keep%20in%20touch.jpg)   - [Donation Station Pro](https://help.gwd.team/donation-station-pro?hsLang=en#main-content) - [Pro Device Set Up](https://help.gwd.team/donation-station-pro?hsLang=en#pro-device-set-up) - [Pro Device Connectivity](https://help.gwd.team/donation-station-pro?hsLang=en#pro-device-connectivity) - [Pro Device Power](https://help.gwd.team/donation-station-pro?hsLang=en#pro-device-power) - [Pro Taking Donations](https://help.gwd.team/donation-station-pro?hsLang=en#pro-taking-donations) - [Pro Device Features](https://help.gwd.team/donation-station-pro?hsLang=en#pro-device-features) - [Troubleshooting Your Donation Station Pro](https://help.gwd.team/donation-station-pro?hsLang=en#troubleshooting-your-donation-station-pro) - [Product Updates](https://help.gwd.team/donation-station-pro?hsLang=en#product-updates) - [Donation Station Lite II](https://help.gwd.team/donation-station-lite-ii?hsLang=en#main-content) - [Donation Station Lite II First Time Setup](https://help.gwd.team/donation-station-lite-ii?hsLang=en#donation-station-lite-ii-first-time-setup) - [Donation Station Lite II Setup](https://help.gwd.team/donation-station-lite-ii?hsLang=en#donation-station-lite-ii-setup) - [Using the Donation Station Lite II](https://help.gwd.team/donation-station-lite-ii?hsLang=en#using-the-donation-station-lite-ii) - [Donation Station Lite II Connectivity](https://help.gwd.team/donation-station-lite-ii?hsLang=en#donation-station-lite-ii-connectivity) - [Donation Station Lite II Power](https://help.gwd.team/donation-station-lite-ii?hsLang=en#donation-station-lite-ii-power) - [Troubleshooting the Donation Station Lite II](https://help.gwd.team/donation-station-lite-ii?hsLang=en#troubleshooting-the-donation-station-lite-ii) - [Donation Station Outdoor](https://help.gwd.team/donation-station-outdoor?hsLang=en#main-content) - [Donation Station Outdoor First Time Setup](https://help.gwd.team/donation-station-outdoor?hsLang=en#donation-station-outdoor-first-time-setup) - [Donation Station Outdoor Setup](https://help.gwd.team/donation-station-outdoor?hsLang=en#donation-station-outdoor-setup) - [Using the Donation Station Outdoor](https://help.gwd.team/donation-station-outdoor?hsLang=en#using-the-donation-station-outdoor) - [Troubleshooting the Donation Station Outdoor](https://help.gwd.team/donation-station-outdoor?hsLang=en#troubleshooting-the-donation-station-outdoor) - [Donation Station Lite](https://help.gwd.team/donation-station-lite?hsLang=en#main-content) - [Donation Station Lite Set Up](https://help.gwd.team/donation-station-lite?hsLang=en#donation-station-lite-set-up) - [Lite Connectivity](https://help.gwd.team/donation-station-lite?hsLang=en#lite-connectivity) - [Lite Power](https://help.gwd.team/donation-station-lite?hsLang=en#lite-power) - [Using the Donation Station Lite](https://help.gwd.team/donation-station-lite?hsLang=en#using-the-donation-station-lite) - [Troubleshooting the Donation Station Lite](https://help.gwd.team/donation-station-lite?hsLang=en#troubleshooting-the-donation-station-lite) - [GWD Portal](https://help.gwd.team/gwd-portal?hsLang=en#main-content) - [Using the GWD Customer Portal](https://help.gwd.team/gwd-portal?hsLang=en#using-the-gwd-customer-portal) - [Viewing Donations on Portal](https://help.gwd.team/gwd-portal?hsLang=en#viewing-donations-on-portal) - [Portal: Updating a Donation Station](https://help.gwd.team/gwd-portal?hsLang=en#portal-updating-a-donation-station) - [Troubleshooting the GWD Customer Portal](https://help.gwd.team/gwd-portal?hsLang=en#troubleshooting-the-gwd-customer-portal) - [Optimise your Fundraising](https://help.gwd.team/optimise-your-fundraising?hsLang=en#main-content) - [Improving ROI](https://help.gwd.team/optimise-your-fundraising?hsLang=en#improving-roi) - [Designing your Donation Station](https://help.gwd.team/optimise-your-fundraising?hsLang=en#designing-your-donation-station) - [Looking after my Donation Station](https://help.gwd.team/optimise-your-fundraising?hsLang=en#looking-after-my-donation-station) - [Automatic Gift Aid Reclaim](https://help.gwd.team/optimise-your-fundraising?hsLang=en#automatic-gift-aid-reclaim) - [Gift Aid](https://help.gwd.team/optimise-your-fundraising?hsLang=en#gift-aid) - [FAQs](https://help.gwd.team/faqs?hsLang=en) - [Documentation](https://help.gwd.team/documentation?hsLang=en#main-content) - [Donation Station Android App Release Log](https://help.gwd.team/documentation?hsLang=en#donation-station-android-app-release-log) [![GWD logo](https://help.gwd.team/hs-fs/hubfs/GWD_ISOTYPE-RGB-YELLOW.png?width=30&height=30&name=GWD_ISOTYPE-RGB-YELLOW.png "GWD logo")](https://gwd.team) Copyright © 2025, GWD