--- title: How do I turn on or turn off my Donation Station Pro? description: This article will explain the process of turning on and off your Donation Station Pro --- [Skip to content](https://help.gwd.team/how-to-turn-on-your-donation-station-pro#main-content) [![GWD](https://help.gwd.team/hs-fs/hubfs/GWD%20Logos/GWD.png?width=50&height=50&name=GWD.png)](https://gwd.team/) - [Help Centre Home](https://help.gwd.team/) - [Blog](https://gwd.team/blog/) - [Success Stories](https://gwd.team/success-stories/) Open main navigation Close main navigation - [Help Centre Home](https://help.gwd.team/) - [Blog](https://gwd.team/blog/) - [Success Stories](https://gwd.team/success-stories/) - [Create support ticket](https://share.hsforms.com/1q9JOVPPETuOVr-aPoSLQYQ3ch4f) [Create support ticket](https://share.hsforms.com/1q9JOVPPETuOVr-aPoSLQYQ3ch4f) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre homepage](https://help.gwd.team/?hsLang=en) 2. [Donation Station Pro](https://help.gwd.team/donation-station-pro?hsLang=en) 3. [Pro Taking Donations](https://help.gwd.team/donation-station-pro?hsLang=en#pro-taking-donations) # How do I turn on or turn off my Donation Station Pro? ## Learn how to switch on your Donation Station Pro and launch the software. Also, how to exit the software and turn it off safely #### **Skip to:** | **⤵️ [1. Turn on your Donation Station Pro](https://help.gwd.team/how-to-turn-on-your-donation-station-pro#turn_on)** | | --- | | **⤵️ [2. Turn off your Donation Station Pro](https://help.gwd.team/how-to-turn-on-your-donation-station-pro#turn_off)** | #### **🔶 1. Turning on the Donation Station Pro** **🔸a.** Plug in to mains power using the cable and plug provided. ![Plug Close Up](https://help.gwd.team/hs-fs/hubfs/DON%20Help%20Centre/Pro%20Images/Plug%20Close%20Up.jpg?width=670&height=503&name=Plug%20Close%20Up.jpg) **🔸b.** Turn the device on using the thin black 2.5mm Allen key. This is provided with rental Donation Stations and Donation Station shipped before November 2025.   ![Keys](https://help.gwd.team/hs-fs/hubfs/DON%20Help%20Centre/Pro%20Images/Keys.jpg?width=670&height=503&name=Keys.jpg) 🔸There is a discreet hole on the underside or top left of the Donation Station Head. 🔸Carefully slide the tool in all the way at a perpendicular angle to the floor. Press lightly and you should feel a light click and the on/off button depress slightly. ![Pokey Tool](https://help.gwd.team/hs-fs/hubfs/DON%20Help%20Centre/Pro%20Images/Pokey%20Tool.jpg?width=670&height=503&name=Pokey%20Tool.jpg) **🔸c.** Hold down for 5-10 seconds until you see either American Megatrends or Linx logo appear on the screen. ![American Mega Trends Screen](https://help.gwd.team/hs-fs/hubfs/DON%20Help%20Centre/Pro%20Images/American%20Mega%20Trends%20Screen.jpg?width=670&height=503&name=American%20Mega%20Trends%20Screen.jpg) **🔸d.** Log in to Windows 10 (if there is no “Sign in” button swipe up on the screen and it will appear). ![donation-station-pro-29-windows-sign-in](https://help.gwd.team/hs-fs/hubfs/DON%20Help%20Centre/Donor%20Journey%20Images/donation-station-pro-29-windows-sign-in.jpg?width=670&height=420&name=donation-station-pro-29-windows-sign-in.jpg) **Next step?** Read: [How to launch the software and make a donation](https://help.gwd.team/how-do-i-connect-my-donation-station-pro-to-the-internet?hsLang=en) #### **🔶 2. Turning off the Donation Station Pro** **⚠️To safely switch off your device you will need to exit the app and then turn the Donation Station off.** **🔸a.** Tap the screen using this “secret touch” sequence: 1\. top middle, 2. right middle, 3. bottom middle, 4. left middle.  ![Secret-Touch-Sequence-Diagram](https://help.gwd.team/hs-fs/hubfs/Secret-Touch-Sequence-Diagram.png?width=670&height=400&name=Secret-Touch-Sequence-Diagram.png) **🔸b.** A login panel will appear with two tabs and select “Local Login” ![donation-station-pro-31-gk-local-login](https://help.gwd.team/hs-fs/hubfs/DON%20Help%20Centre/Donor%20Journey%20Images/donation-station-pro-31-gk-local-login.jpg?width=670&height=416&name=donation-station-pro-31-gk-local-login.jpg) **🔸c.** Enter the Password. Your Local Login password can be found in the quick start guide issued with your device. If you no longer have this, please [contact support](mailto:support@gwd.team) to request it. **Tip:** When entering the password, if you do not see dots appear in the field when using the on-screen keyboard, you need to tap within the password box first. **🔸d.** Select "Exit Genkiosk" and then "Continue" ![donation-station-pro-32-exit-genkiosk](https://help.gwd.team/hs-fs/hubfs/DON%20Help%20Centre/Donor%20Journey%20Images/donation-station-pro-32-exit-genkiosk.jpg?width=670&height=419&name=donation-station-pro-32-exit-genkiosk.jpg) **🔸e.** You will then be presented with the Windows Sign in screen. ![donation-station-pro-29-windows-sign-in](https://help.gwd.team/hs-fs/hubfs/DON%20Help%20Centre/Donor%20Journey%20Images/donation-station-pro-29-windows-sign-in.jpg?width=670&height=420&name=donation-station-pro-29-windows-sign-in.jpg) Press the "Sign In" button to log in to the standard Windows Desktop. **Tip:** If you do not see the button, swipe upwards on the screen to reveal it. **🔸f.** Tap the windows symbol and select shutdown. ![donation-station-pro-30-windows-shut-down](https://help.gwd.team/hs-fs/hubfs/DON%20Help%20Centre/Donor%20Journey%20Images/donation-station-pro-30-windows-shut-down.jpg?width=670&height=421&name=donation-station-pro-30-windows-shut-down.jpg) **Next step?** Read: [How to make a donation](https://help.gwd.team/how-do-i-connect-my-donation-station-pro-to-the-internet?hsLang=en) --- **Help us improve this article.** If you spot anything missing or outdated, you can suggest an update here. ##### **⤵️ [Submit article feedback](https://3ch4f.share.hsforms.com/2WVTfxY93SXmLXNfgsKMb5w)** - [Donation Station Pro](https://help.gwd.team/donation-station-pro?hsLang=en#main-content) - [Pro Device Set Up](https://help.gwd.team/donation-station-pro?hsLang=en#pro-device-set-up) - [Pro Device Connectivity](https://help.gwd.team/donation-station-pro?hsLang=en#pro-device-connectivity) - [Pro Device Power](https://help.gwd.team/donation-station-pro?hsLang=en#pro-device-power) - [Pro Taking Donations](https://help.gwd.team/donation-station-pro?hsLang=en#pro-taking-donations) - [Pro Device Features](https://help.gwd.team/donation-station-pro?hsLang=en#pro-device-features) - [Troubleshooting Your Donation Station Pro](https://help.gwd.team/donation-station-pro?hsLang=en#troubleshooting-your-donation-station-pro) - [Product Updates](https://help.gwd.team/donation-station-pro?hsLang=en#product-updates) - [Donation Station Lite II](https://help.gwd.team/donation-station-lite-ii?hsLang=en#main-content) - [Donation Station Lite II First Time Setup](https://help.gwd.team/donation-station-lite-ii?hsLang=en#donation-station-lite-ii-first-time-setup) - [Donation Station Lite II Setup](https://help.gwd.team/donation-station-lite-ii?hsLang=en#donation-station-lite-ii-setup) - [Using the Donation Station Lite II](https://help.gwd.team/donation-station-lite-ii?hsLang=en#using-the-donation-station-lite-ii) - [Donation Station Lite II Connectivity](https://help.gwd.team/donation-station-lite-ii?hsLang=en#donation-station-lite-ii-connectivity) - [Donation Station Lite II Power](https://help.gwd.team/donation-station-lite-ii?hsLang=en#donation-station-lite-ii-power) - [Troubleshooting the Donation Station Lite II](https://help.gwd.team/donation-station-lite-ii?hsLang=en#troubleshooting-the-donation-station-lite-ii) - [Donation Station Outdoor](https://help.gwd.team/donation-station-outdoor?hsLang=en#main-content) - [Donation Station Outdoor First Time Setup](https://help.gwd.team/donation-station-outdoor?hsLang=en#donation-station-outdoor-first-time-setup) - [Donation Station Outdoor Setup](https://help.gwd.team/donation-station-outdoor?hsLang=en#donation-station-outdoor-setup) - [Using the Donation Station Outdoor](https://help.gwd.team/donation-station-outdoor?hsLang=en#using-the-donation-station-outdoor) - [Troubleshooting the Donation Station Outdoor](https://help.gwd.team/donation-station-outdoor?hsLang=en#troubleshooting-the-donation-station-outdoor) - [Donation Station Lite](https://help.gwd.team/donation-station-lite?hsLang=en#main-content) - [Donation Station Lite Set Up](https://help.gwd.team/donation-station-lite?hsLang=en#donation-station-lite-set-up) - [Lite Connectivity](https://help.gwd.team/donation-station-lite?hsLang=en#lite-connectivity) - [Lite Power](https://help.gwd.team/donation-station-lite?hsLang=en#lite-power) - [Using the Donation Station Lite](https://help.gwd.team/donation-station-lite?hsLang=en#using-the-donation-station-lite) - [Troubleshooting the Donation Station Lite](https://help.gwd.team/donation-station-lite?hsLang=en#troubleshooting-the-donation-station-lite) - [GWD Portal](https://help.gwd.team/gwd-portal?hsLang=en#main-content) - [Using the GWD Customer Portal](https://help.gwd.team/gwd-portal?hsLang=en#using-the-gwd-customer-portal) - [Viewing Donations on Portal](https://help.gwd.team/gwd-portal?hsLang=en#viewing-donations-on-portal) - [Portal: Updating a Donation Station](https://help.gwd.team/gwd-portal?hsLang=en#portal-updating-a-donation-station) - [Troubleshooting the GWD Customer Portal](https://help.gwd.team/gwd-portal?hsLang=en#troubleshooting-the-gwd-customer-portal) - [Optimise your Fundraising](https://help.gwd.team/optimise-your-fundraising?hsLang=en#main-content) - [Improving ROI](https://help.gwd.team/optimise-your-fundraising?hsLang=en#improving-roi) - [Designing your Donation Station](https://help.gwd.team/optimise-your-fundraising?hsLang=en#designing-your-donation-station) - [Looking after my Donation Station](https://help.gwd.team/optimise-your-fundraising?hsLang=en#looking-after-my-donation-station) - [Automatic Gift Aid Reclaim](https://help.gwd.team/optimise-your-fundraising?hsLang=en#automatic-gift-aid-reclaim) - [Gift Aid](https://help.gwd.team/optimise-your-fundraising?hsLang=en#gift-aid) - [FAQs](https://help.gwd.team/faqs?hsLang=en) - [Documentation](https://help.gwd.team/documentation?hsLang=en#main-content) - [Donation Station Android App Release Log](https://help.gwd.team/documentation?hsLang=en#donation-station-android-app-release-log) [![GWD logo](https://help.gwd.team/hs-fs/hubfs/GWD_ISOTYPE-RGB-YELLOW.png?width=30&height=30&name=GWD_ISOTYPE-RGB-YELLOW.png "GWD logo")](https://gwd.team) Copyright © 2025, GWD