--- title: My Donation Station has a card reader error screen! description: Some older Donation Stations use a card reader that has to be turned on separately. If the card reader is off, then then the Donation Station will present an Error. --- [Skip to content](https://help.gwd.team/my-donation-station-has-a-card-reader-error-screen#main-content) [![GWD](https://help.gwd.team/hs-fs/hubfs/GWD%20Logos/GWD.png?width=50&height=50&name=GWD.png)](https://gwd.team/) - [Help Centre Home](https://help.gwd.team/) - [Blog](https://gwd.team/blog/) - [Success Stories](https://gwd.team/success-stories/) Open main navigation Close main navigation - [Help Centre Home](https://help.gwd.team/) - [Blog](https://gwd.team/blog/) - [Success Stories](https://gwd.team/success-stories/) - [Create support ticket](https://share.hsforms.com/1q9JOVPPETuOVr-aPoSLQYQ3ch4f) [Create support ticket](https://share.hsforms.com/1q9JOVPPETuOVr-aPoSLQYQ3ch4f) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre homepage](https://help.gwd.team/?hsLang=en) 2. [Donation Station Pro](https://help.gwd.team/donation-station-pro?hsLang=en) 3. [Troubleshooting Your Donation Station Pro](https://help.gwd.team/donation-station-pro?hsLang=en#troubleshooting-your-donation-station-pro) # My Donation Station has a card reader error screen! ## Some older Donation Stations use a card reader that has to be turned on separately. If the card reader is off, then then the Donation Station will present an Error. #### Skip to: | ⤵️[1. Spot the error](https://help.gwd.team/my-donation-station-has-a-card-reader-error-screen#spot_error) | | --- | | ⤵️[2. Check the card reader status](https://help.gwd.team/my-donation-station-has-a-card-reader-error-screen#Check_cardreader) | #### 🔶1. Spot the error The if there is an issue with the card reader, the Donation Station touch screen will show this error screen. ![Unable to Process Donations](https://help-content.scrollhelp.site/__attachments/3425665025/Unable%2520to%2520Process%2520Donations.png?inst-v=6fd16b45-b21f-4478-842c-d8fc57fa6406) #### 🔶2. Check the card reader status 🔸Next step is to check the card reader status. 🔸[Exit the Donation Station App](https://help.gwd.team/how-do-i-exit-the-donation-station-app?hsLang=en) by using the 4-point secret touch ![Secret-Touch-Sequence-Diagram](https://help.gwd.team/hs-fs/hubfs/Secret-Touch-Sequence-Diagram.png?width=670&height=400&name=Secret-Touch-Sequence-Diagram.png) 🔸When on the desktop, double tap the Launch Donation Station icon. ![donation-station-pro-24-launch-donation-station-icon](https://help.gwd.team/hs-fs/hubfs/DON%20Help%20Centre/Donor%20Journey%20Images/donation-station-pro-24-launch-donation-station-icon.jpg?width=670&height=421&name=donation-station-pro-24-launch-donation-station-icon.jpg) 🔸 The Donation Station will then check the status of the card reader. It will let you know if the card reader is off or not connected to the internet 🔸 If the card reader is switched off, you will get this screen. ![donation-station-pro-35-MP200-turn-on](https://help.gwd.team/hs-fs/hubfs/DON%20Help%20Centre/Donor%20Journey%20Images/donation-station-pro-35-MP200-turn-on.jpg?width=633&height=499&name=donation-station-pro-35-MP200-turn-on.jpg) 🔸Use the pokey tool to turn of the card as explained on screen 🔸If the card reader is not connected to the internet and needs to be, the tool will ask you to connect to a network 🔸Once you have confirmed the card reader is switched on and connected to the internet, launch the Donation Station app and put through a test transaction of £0.10p If you are still having issues, [Contact Support](https://help.gwd.team/how-do-i-contact-support?hsLang=en)     - [Donation Station Pro](https://help.gwd.team/donation-station-pro?hsLang=en#main-content) - [Pro Device Set Up](https://help.gwd.team/donation-station-pro?hsLang=en#pro-device-set-up) - [Pro Device Connectivity](https://help.gwd.team/donation-station-pro?hsLang=en#pro-device-connectivity) - [Pro Device Power](https://help.gwd.team/donation-station-pro?hsLang=en#pro-device-power) - [Pro Taking Donations](https://help.gwd.team/donation-station-pro?hsLang=en#pro-taking-donations) - [Pro Device Features](https://help.gwd.team/donation-station-pro?hsLang=en#pro-device-features) - [Troubleshooting Your Donation Station Pro](https://help.gwd.team/donation-station-pro?hsLang=en#troubleshooting-your-donation-station-pro) - [Product Updates](https://help.gwd.team/donation-station-pro?hsLang=en#product-updates) - [Donation Station Lite II](https://help.gwd.team/donation-station-lite-ii?hsLang=en#main-content) - [Donation Station Lite II First Time Setup](https://help.gwd.team/donation-station-lite-ii?hsLang=en#donation-station-lite-ii-first-time-setup) - [Donation Station Lite II Setup](https://help.gwd.team/donation-station-lite-ii?hsLang=en#donation-station-lite-ii-setup) - [Using the Donation Station Lite II](https://help.gwd.team/donation-station-lite-ii?hsLang=en#using-the-donation-station-lite-ii) - [Donation Station Lite II Connectivity](https://help.gwd.team/donation-station-lite-ii?hsLang=en#donation-station-lite-ii-connectivity) - [Donation Station Lite II Power](https://help.gwd.team/donation-station-lite-ii?hsLang=en#donation-station-lite-ii-power) - [Troubleshooting the Donation Station Lite II](https://help.gwd.team/donation-station-lite-ii?hsLang=en#troubleshooting-the-donation-station-lite-ii) - [Donation Station Outdoor](https://help.gwd.team/donation-station-outdoor?hsLang=en#main-content) - [Donation Station Outdoor First Time Setup](https://help.gwd.team/donation-station-outdoor?hsLang=en#donation-station-outdoor-first-time-setup) - [Donation Station Outdoor Setup](https://help.gwd.team/donation-station-outdoor?hsLang=en#donation-station-outdoor-setup) - [Using the Donation Station Outdoor](https://help.gwd.team/donation-station-outdoor?hsLang=en#using-the-donation-station-outdoor) - [Troubleshooting the Donation Station Outdoor](https://help.gwd.team/donation-station-outdoor?hsLang=en#troubleshooting-the-donation-station-outdoor) - [Donation Station Lite](https://help.gwd.team/donation-station-lite?hsLang=en#main-content) - [Donation Station Lite Set Up](https://help.gwd.team/donation-station-lite?hsLang=en#donation-station-lite-set-up) - [Lite Connectivity](https://help.gwd.team/donation-station-lite?hsLang=en#lite-connectivity) - [Lite Power](https://help.gwd.team/donation-station-lite?hsLang=en#lite-power) - [Using the Donation Station Lite](https://help.gwd.team/donation-station-lite?hsLang=en#using-the-donation-station-lite) - [Troubleshooting the Donation Station Lite](https://help.gwd.team/donation-station-lite?hsLang=en#troubleshooting-the-donation-station-lite) - [GWD Portal](https://help.gwd.team/gwd-portal?hsLang=en#main-content) - [Using the GWD Customer Portal](https://help.gwd.team/gwd-portal?hsLang=en#using-the-gwd-customer-portal) - [Viewing Donations on Portal](https://help.gwd.team/gwd-portal?hsLang=en#viewing-donations-on-portal) - [Portal: Updating a Donation Station](https://help.gwd.team/gwd-portal?hsLang=en#portal-updating-a-donation-station) - 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