Some older Donation Stations use a card reader that has to be turned on separately. If the card reader is off, then then the Donation Station will present an Error.
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🔶1. Spot the error
The if there is an issue with the card reader, the Donation Station touch screen will show this error screen.
🔶2. Check the card reader status
🔸Next step is to check the card reader status.
🔸Exit the Donation Station App by using the 4-point secret touch
🔸When on the desktop, double tap the Launch Donation Station icon.
🔸 The Donation Station will then check the status of the card reader. It will let you know if the card reader is off or not connected to the internet
🔸 If the card reader is switched off, you will get this screen.
🔸Use the pokey tool to turn of the card as explained on screen
🔸If the card reader is not connected to the internet and needs to be, the tool will ask you to connect to a network
🔸Once you have confirmed the card reader is switched on and connected to the internet, launch the Donation Station app and put through a test transaction of £0.10p
If you are still having issues, Contact Support