--- title: My Donation Station has an internet error screen! description: When used in Online Mode, the Donation Station will let you know if the internet connection drops and this page will help you get you Donation Station back online --- [Skip to content](https://help.gwd.team/my-donation-station-has-an-internet-error-screen#main-content) [![GWD](https://help.gwd.team/hs-fs/hubfs/GWD%20Logos/GWD.png?width=50&height=50&name=GWD.png)](https://gwd.team/) - [Help Centre Home](https://help.gwd.team/) - [Blog](https://gwd.team/blog/) - [Success Stories](https://gwd.team/success-stories/) Open main navigation Close main navigation - [Help Centre Home](https://help.gwd.team/) - [Blog](https://gwd.team/blog/) - [Success Stories](https://gwd.team/success-stories/) - [Create support ticket](https://share.hsforms.com/1q9JOVPPETuOVr-aPoSLQYQ3ch4f) [Create support ticket](https://share.hsforms.com/1q9JOVPPETuOVr-aPoSLQYQ3ch4f) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre homepage](https://help.gwd.team/?hsLang=en) 2. [Donation Station Pro](https://help.gwd.team/donation-station-pro?hsLang=en) 3. [Troubleshooting Your Donation Station Pro](https://help.gwd.team/donation-station-pro?hsLang=en#troubleshooting-your-donation-station-pro) # My Donation Station has an internet error screen! ## When used in Online Mode, the Donation Station will let you know if the internet connection drops and this page will help you get you Donation Station back online #### Skip to: | ⤵️ [1. Exit the Donation Station App](https://help.gwd.team/my-donation-station-has-an-internet-error-screen#Check_internet) | | --- | | ⤵️ [2. Check Internet Connection](https://help.gwd.team/my-donation-station-has-an-internet-error-screen#Check_internet) | | ⤵️ [3. Reconnect to the Internet](https://help.gwd.team/my-donation-station-has-an-internet-error-screen#Reconnect) | | ⤵️ [4. Improve Signal Strength](https://help.gwd.team/my-donation-station-has-an-internet-error-screen#improve) | #### 🔶1. Exit the Donation Station App If the Donation Station loses internet connection it will present this error screen ![donation-station-pro-33-no-network-connection](https://help.gwd.team/hs-fs/hubfs/DON%20Help%20Centre/Donor%20Journey%20Images/donation-station-pro-33-no-network-connection.jpg?width=670&height=376&name=donation-station-pro-33-no-network-connection.jpg) If this occurs exit the Donation Station App by using the secret touch. 🔸[Exit the Donation Station App](https://help.gwd.team/how-do-i-exit-the-donation-station-app?hsLang=en) #### 🔶2. Check the internet connection In the home screen you can check the strength and quality of the internet connection by tapping the network logo in the bottom right corner ![donation-station-pro-37-check-internet-signal-strength](https://help.gwd.team/hs-fs/hubfs/DON%20Help%20Centre/Donor%20Journey%20Images/donation-station-pro-37-check-internet-signal-strength.jpg?width=670&height=421&name=donation-station-pro-37-check-internet-signal-strength.jpg) #### 🔶3. Reconnect to the Internet 🔸a. To reconnect to the internet, double tap the "Launch Donation Station" button on the home screen. ![donation-station-pro-24-launch-donation-station-icon](https://help.gwd.team/hs-fs/hubfs/DON%20Help%20Centre/Donor%20Journey%20Images/donation-station-pro-24-launch-donation-station-icon.jpg?width=670&height=421&name=donation-station-pro-24-launch-donation-station-icon.jpg) 🔸b. Tap connect to the internet or change network ![donation-station-pro-25-QST-menu-screen](https://help.gwd.team/hs-fs/hubfs/DON%20Help%20Centre/Donor%20Journey%20Images/donation-station-pro-25-QST-menu-screen.jpg?width=670&height=421&name=donation-station-pro-25-QST-menu-screen.jpg) 🔸c. Select your Wi-Fi network and enter the password ![donation-station-pro-27-QST-connect-to-network](https://help.gwd.team/hs-fs/hubfs/DON%20Help%20Centre/Donor%20Journey%20Images/donation-station-pro-27-QST-connect-to-network.jpg?width=670&height=420&name=donation-station-pro-27-QST-connect-to-network.jpg) #### 🔶 4. Improve the signal strength If the signal icon only has 2 bars or less, you should move your Donation Station closer your Wi-Fi router ℹ️ If you are still struggling to get connected make sure that your network is set correctly for the Donation Station Pro. [Click to learn about the network requirements](https://help.gwd.team/network-requirements-donation-station-lite?hsLang=en)   - [Donation Station Pro](https://help.gwd.team/donation-station-pro?hsLang=en#main-content) - [Pro Device Set Up](https://help.gwd.team/donation-station-pro?hsLang=en#pro-device-set-up) - [Pro Device Connectivity](https://help.gwd.team/donation-station-pro?hsLang=en#pro-device-connectivity) - [Pro Device Power](https://help.gwd.team/donation-station-pro?hsLang=en#pro-device-power) - [Pro Taking Donations](https://help.gwd.team/donation-station-pro?hsLang=en#pro-taking-donations) - [Pro Device Features](https://help.gwd.team/donation-station-pro?hsLang=en#pro-device-features) - [Troubleshooting Your Donation Station Pro](https://help.gwd.team/donation-station-pro?hsLang=en#troubleshooting-your-donation-station-pro) - [Product Updates](https://help.gwd.team/donation-station-pro?hsLang=en#product-updates) - [Donation Station Lite II](https://help.gwd.team/donation-station-lite-ii?hsLang=en#main-content) - [Donation Station Lite II First Time Setup](https://help.gwd.team/donation-station-lite-ii?hsLang=en#donation-station-lite-ii-first-time-setup) - [Donation Station Lite II Setup](https://help.gwd.team/donation-station-lite-ii?hsLang=en#donation-station-lite-ii-setup) - [Using the Donation Station Lite II](https://help.gwd.team/donation-station-lite-ii?hsLang=en#using-the-donation-station-lite-ii) - [Donation Station Lite II Connectivity](https://help.gwd.team/donation-station-lite-ii?hsLang=en#donation-station-lite-ii-connectivity) - [Donation Station Lite II Power](https://help.gwd.team/donation-station-lite-ii?hsLang=en#donation-station-lite-ii-power) - [Troubleshooting the Donation Station Lite II](https://help.gwd.team/donation-station-lite-ii?hsLang=en#troubleshooting-the-donation-station-lite-ii) - [Donation Station Outdoor](https://help.gwd.team/donation-station-outdoor?hsLang=en#main-content) - [Donation Station Outdoor First Time Setup](https://help.gwd.team/donation-station-outdoor?hsLang=en#donation-station-outdoor-first-time-setup) - [Donation Station Outdoor Setup](https://help.gwd.team/donation-station-outdoor?hsLang=en#donation-station-outdoor-setup) - [Using the Donation Station Outdoor](https://help.gwd.team/donation-station-outdoor?hsLang=en#using-the-donation-station-outdoor) - [Troubleshooting the Donation Station Outdoor](https://help.gwd.team/donation-station-outdoor?hsLang=en#troubleshooting-the-donation-station-outdoor) - [Donation Station Lite](https://help.gwd.team/donation-station-lite?hsLang=en#main-content) - [Donation Station Lite Set Up](https://help.gwd.team/donation-station-lite?hsLang=en#donation-station-lite-set-up) - [Lite Connectivity](https://help.gwd.team/donation-station-lite?hsLang=en#lite-connectivity) - [Lite Power](https://help.gwd.team/donation-station-lite?hsLang=en#lite-power) - [Using the Donation Station Lite](https://help.gwd.team/donation-station-lite?hsLang=en#using-the-donation-station-lite) - [Troubleshooting the Donation Station Lite](https://help.gwd.team/donation-station-lite?hsLang=en#troubleshooting-the-donation-station-lite) - [GWD Portal](https://help.gwd.team/gwd-portal?hsLang=en#main-content) - [Using the GWD Customer Portal](https://help.gwd.team/gwd-portal?hsLang=en#using-the-gwd-customer-portal) - [Viewing Donations on Portal](https://help.gwd.team/gwd-portal?hsLang=en#viewing-donations-on-portal) - [Portal: Updating a Donation Station](https://help.gwd.team/gwd-portal?hsLang=en#portal-updating-a-donation-station) - [Troubleshooting the GWD Customer Portal](https://help.gwd.team/gwd-portal?hsLang=en#troubleshooting-the-gwd-customer-portal) - [Optimise your Fundraising](https://help.gwd.team/optimise-your-fundraising?hsLang=en#main-content) - [Improving ROI](https://help.gwd.team/optimise-your-fundraising?hsLang=en#improving-roi) - [Designing your Donation Station](https://help.gwd.team/optimise-your-fundraising?hsLang=en#designing-your-donation-station) - [Looking after my Donation Station](https://help.gwd.team/optimise-your-fundraising?hsLang=en#looking-after-my-donation-station) - [Automatic Gift Aid Reclaim](https://help.gwd.team/optimise-your-fundraising?hsLang=en#automatic-gift-aid-reclaim) - [Gift Aid](https://help.gwd.team/optimise-your-fundraising?hsLang=en#gift-aid) - [FAQs](https://help.gwd.team/faqs?hsLang=en) - [Documentation](https://help.gwd.team/documentation?hsLang=en#main-content) - [Donation Station Android App Release Log](https://help.gwd.team/documentation?hsLang=en#donation-station-android-app-release-log) [![GWD logo](https://help.gwd.team/hs-fs/hubfs/GWD_ISOTYPE-RGB-YELLOW.png?width=30&height=30&name=GWD_ISOTYPE-RGB-YELLOW.png "GWD logo")](https://gwd.team) Copyright © 2025, GWD