When are the claims submitted?
Once you complete the Gift Aid setup form, GWD will submit your first claim on the 1st of the following month.
Each subsequent claim is then made on the 1st of every month.
Example: If you complete the setup on 15th January, the first claim will be submitted on 1st February.
After the claim is submitted, HMRC will send a confirmation email to the address provided in your setup form.
Look out for emails with:
from: noreply@confirmation.tax.service.gov.uk
subject: “Gateway Response Notification Mail.”
What transactions are included in each claim?
Each monthly claim includes all eligible Gift Aid donations from the previous calendar month that were made on the Donation Station devices that are specified in the Setup Form.
For example:
|
Claim submitted |
Covers donations from |
|
1 February |
January |
|
1 March |
February |
|
1 April |
March |
Claims will continue to be submitted automatically on the 1st of each month.
How soon after the claim is submitted do HMRC settle the funds?
Once HMRC has processed your claim, they will pay the reclaimed Gift Aid directly into your charity’s bank account.
Based on customer experience, HMRC typically settles claims within 1–6 weeks.
If you already submit Gift Aid claims through the HMRC Government Gateway, the payment time frame should remain the same.
FAQs:
Q: We have a query about our claim settlement, who can help?
A: Any queries relating to your claim should be made to HMRC directly.
GWD are not provided updates on the claim once it has been submitted.
HMRC contact details can be found here.
ℹ️ Next Step?