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I am seeing a "Reboot Device" error!

Solving the "Reboot Device" error when launching the Donation Station

🔶 When Launching the Donation Station, very rarely you may see this error.

qst-error-reboot-device

🔶 To fix this error, the card terminal needs to be restarted

🔸Insert the pokey tool into the hole on the card terminal expansion and press firmly to turn off the card terminal.

turn-on-card-terminal-with-pokey-tool

 

 

 

 

 

 

 

 

 

 

 

🔸Close and relaunch the Donation Station app. You should see this image.

donation-station-pro-35-MP200-turn-on

🔸Insert the pokey tool into the hole on the card terminal expansion and press for 3 seconds.

🔸The Donation Station will then check the status of the card terminal and then allow you to launch the Donation Station.

donation-station-pro-25-QST-menu-screen

🔸If this fails, Contact support