What are Offline Email Alerts and why are they helpful for Donation Station Pros?
Learn how the Email Alerts feature will help you manage your devices across your organisation and improve fundraising outcomes
What are they?
Donation Station Pro’s have the ability to run an Email Alert feature on each device.
Any time a device loses internet connection (any type: Wi-Fi, 4G, Ethernet) or loses their power connection, anyone required will receive an email notification, that will prompt fundraisers to check on devices.
You can also choose to have email notifications when a device is re-connected, and back online, therefore confirming any intervention has been successful. This can be especially useful if you are managing devices from a remote location.
Why are they useful?
Offline Email Alerts are a monitoring tool to ensure you can keep track of all devices across your charity. If they are in different locations, on varied networks, it can be helpful to be notified immediately, by email, when a device loses internet connection or power.
This can reduce downtime, improve fundraising outcomes, and allow GWD to assist with any troubleshooting quickly, when needed.
Multiple people can be notified at once - just supply each email address you want to be included.
Will they work if my device uses Offline Mode?
Unfortunately this feature won't work if you have your Donation Station Pro set up in Offline Mode, as notifications rely on a constant internet connection.
How can I get them setup?
For pricing and to get them setup, please email our team on connect@gwd.team or call 0114 553 1399