Your device requires a network connection to process transactions or upload offline transactions
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Pass this article on to them for help, or speak to our support team directly if you have any questions.
Your Donation Station typically uses a Wi-Fi connection, unless you upgraded your Donation Station with the 4G add-on.
If you use offline mode to capture donations, you will move your device into a Wi-Fi area often to upload transactions, so the following steps will also apply.
🔶 Finding a good Wi-Fi connection
🔸1. Position the Donation Station within range of the Wi-Fi router
🔸2. The Wi-Fi must be secured with a password
🔸3. The Wi-Fi network must be transmitting on a 2.4 GHz band
If your network has a firewall, you will need to ensure that the below domains/IP’s are whitelisted, or accessible through the firewall.
They use port 80 and 443.
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http://Central.kineticsmart.com (52.212.52.84)
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Update.kineticsmart.com (173.236157.173)
- 13.95.94.118 (Latpay Gateway)
The following domain on Port 46463 needs to be whitelisted
Need help? Call our Support Team, Monday to Friday, 9am to 5pm or email: support@gwd.team