Using the Donation Station Lite II in offline mode
Learn how to switch into offline mode and upload transactions
Note: Offline mode is available from app version 1.1.2.
Please check the version of software running on your device before using Offline Mode on your device. If you are not running a minimum version of 1.1.2, then please speak with our support team to arrange the upgrade.
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⤵️ 1. How does Offline Mode work?
🔶 1. How does Offline Mode work?
🔸In the absence of a suitable Wi-Fi network, or strong mobile signal, you may wish to activate offline mode to accept donations.
🔸Whilst in offline mode the Donation Station Lite II will store all donations securely on the card terminal.
🔸At the end of the day or as soon as possible, you should connect the device to the internet and upload the stored donations for processing.
🔸Donations are only authorised by the bank once they have been uploaded. You can see which transactions are were approved or declined after upload on the GWD Customer Portal
⚠️ Any stored transactions older than 14 days at the time of upload are likely to be Declined by the banks.
⚠️ We recommend that you upload transactions at least every few days
🔶 2. Activate Offline Mode
🔸Tap the "G" icon, enter the device PIN and tap "Connectivity".
🔸Select “Offline Mode” from the Connectivity Menu to access the Offline Mode settings.
🔸Use the toggle at the top to force the device into offline mode.
🔸You will notice that the offline mode icon will now be active in the top navbar of the app. This means that Offline Mode is enabled.
⚠️ If offline Mode is enabled, then transactions will be processed as offline transactions regardless of the network availability. If you wish to make an online donation, you need to manually disable offline mode via the Offline Mode submenu in the Connectivity settings.
Tip: if the card terminal is not connected to the internet by Wi-Fi or Mobile data, the user is also prompted to switch to offline mode when switching transaction modes.
🔶 3. Upload Stored Transactions
🔸Tap the "G" icon in the top left, type in the device PIN code and tap "Connectivity".
🔸From the connectivity menu, tap "Offline Mode" to access Offline Mode settings.
🔸Tap "Upload Transactions".
🔸To upload transactions the card terminal must be connect to the internet. If there is no internet connection, you will be prompted to connect to a Wi-Fi network.
Note: You can see how many transactions are currently stored on the device by the upload icon in the top navbar.